Terms of Service
These terms are an agreement between you and SunSigil.dev, the studio that makes Elunor ([legal name of the operator], [postal address]) ("we"), for playing Elunor on any device, in the browser or on our website sunsigil.dev. Contact: support@sunsigil.dev. Nothing in these terms takes away the rights you have as a consumer under the law of the UK or of the EU country you live in.
1. Who can play
You must be 13 or older. Where your country requires a higher age to agree to online services (up to 16 in some EU countries), a parent or guardian must agree to these terms for you. You must give true details when you create your character; your real name and birthday are private (see the Privacy Policy).
2. Your account
Your device is your login, and you can link a sign-in (a SunSigil account - our own, made at account.sunsigil.dev or in the game - or a provider such as Google, Microsoft or Discord) so you can play your character elsewhere and recover it. One SunSigil account works in every SunSigil game. Keep your sign-in secure; you are responsible for what is done with your account. One character per account. Do not sell, share or transfer accounts.
3. Playing fairly
You agree not to:
- cheat: modify the game or its files, use bots, macros or automation, exploit bugs on purpose, or read or alter the game's memory or network traffic;
- harass, threaten or abuse other players, or post hateful, sexual or illegal content;
- pretend to be staff or another person - character names that do, or that are offensive, are refused or changed;
- trade game items, coins or accounts for real money outside the game;
- attack, overload or try to get into our servers.
The game checks its own files and looks for cheating and bots. If we find a breach we may warn you, suspend your account for a time, or close it for serious or repeated breaches. Suspensions are explained in the game and you can appeal in the game or at /appeal; a person reviews appeals.
4. The game world and virtual items
Coins, items, land, buildings and other things in the game are a limited licence to use them in the game. They have no value outside it, cannot be exchanged for money, and are not your property. We may change the game, its balance and its world to keep it working and fair. We will not take away items you paid for, except for a breach of these terms or a refund or chargeback of that purchase.
5. Buying credits
Credits are a virtual currency bought with real money (through Google Play on the Play Store version, and through Stripe elsewhere) and spent in the game's credit shop. Prices show any tax included. Credits do not expire while your account exists.
Your right to cancel: under UK and EU consumer law you normally have 14 days to cancel a purchase of digital content. Because credits are delivered to your account straight away, you are asked before paying to agree that delivery starts at once and that you then lose the right to cancel. If credits are not delivered, or are faulty, you keep your legal rights to a repair, a replacement or a refund. Google Play purchases are also covered by Google Play's refund policy.
6. Your content and streaming
You may stream, record and share videos and screenshots of the game, including making money from them, as long as you follow these terms. Things you create in the game (names, messages, buildings) stay yours, and you let us show and store them in the game for as long as they are part of it.
7. Availability and changes
The game is an online service that we keep improving. It may be unavailable for maintenance or for reasons outside our control, and features may change. If we make a change that substantially harms your use of something you paid for, we will tell you and you may cancel and be refunded for that part. We may change these terms; for a change that matters we tell you in the game in advance, and you can stop playing and delete your account if you do not agree.
8. Ending
You can stop playing and delete your account at any time: with a SunSigil account, use "Delete account" at account.sunsigil.dev; otherwise write to privacy@sunsigil.dev. We may close an account for a serious or repeated breach of these terms, and we may end the game as a whole with at least 60 days' notice in the game; unused credits bought in the 12 months before that are refunded.
9. Our responsibility
We provide the game with reasonable care and skill. We are not responsible for losses that were not foreseeable, for losses caused by your breach of these terms, or for business losses. Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow us to limit, and your statutory rights as a consumer are not affected.
10. Disputes and law
Please contact us first at support@sunsigil.dev and we will try to put things right. These terms are governed by the law of [country], but if you live in the UK or the EU you keep the protection of the mandatory consumer law of your country and may bring a claim in its courts. EU consumers can also use the EU's online dispute resolution information at consumer-redress.ec.europa.eu.